Support and Help Center
Online Help Tools - Like most any web-based solution, we offer an Online Help Center that is available 24x7. Whether you need to know how to create a Group, enter Transactions, record Attendance or a variety of other actions, you can quickly find the context-sensitive help you need. The Help Center is well organized and searchable. If you have a question about Transactions, simply clicking on the Help icon link at the top of any page takes you to the Help Center Index where you can search via the Transaction category or using a keyword search. We also pay attention to the details. Little things like putting 'mouse-overs' on the Icons to tell you what each one does is proof of our commitment to you, our customer. We also provide you with Tips on many pages to assist you in getting the help you need faster.
Email Support - If you are unable to find the answers to your question through our Online Help Center, we also offer email support for your questions. A knowledgeable support person will respond to your request within 24 hours, and many times sooner than that. Our goal is to make sure that you receive the best support available.
Technical Phone Support - Unlike most companies that require you to purchase service agreements, CCB offers unlimited call-back technical phone support to two designated individuals in your organization for as long as you are a customer. Technical phone support is available Monday through Friday (6:00AM to 6:00PM MST). All you have to do is state in the support email that you would like to speak with someone, and you will receive a call within one business day (usually less than that). We are here to help you succeed.
Premier Support - For churches that desire an extra measure of responsiveness, we offer this upgraded Support option. It reduces our response time to one hour, adds Live Chat as a Support option and increases the number of people that you may designate as Support Contacts.
Multi-Site Support - For churches with multiple campuses, we offer the ability to increase designated support contacts in groups of up to 5 people. We call these Multi-Site Support Packs. You may purchase as many as 5 Packs, offering you as many as 28 people across the ministry who may contact CCB for Help and Technical Support! This allows you to develop a CCB expert at each campus who may contact our team for assistance.
